Travel Fee + Cancellation Policy

Travel Fee

Mobile appointments that are located over 35 miles from the studio will incur a $15 travel fee in addition to the service price. If a client is located outside of this radius, but books with a group of 3 or more, the travel fees will be waived for each client.

Last Minute Reschedule

If you need to reschedule your upcoming appointment, you must notify Glow on the Go at least 12 hours in advance. This allows for other clients to book the open time slot. All clients will receive a text message to confirm their upcoming appointment 48 hours prior, and an email reminder 12 hours prior.

Last Minute Cancellation

If you need to cancel your upcoming appointment, you must notify Glow on the Go at least 12 hours in advance. If an appointment is cancelled with less than 12 hours notice, a $25 cancellation fee will be charged to the card used to book the appointment.

No Shows - Studio + Mobile

If a client does not show up to their scheduled studio appointment time and has not confirmed their appointment or communicated any changes to Glow on the Go, the full amount of the service will be charged to the card used to book the appointment.

If a client does not confirm their mobile appointment through the text messages sent from the booking site, and has not communicated any changes with Glow on the Go prior to the scheduled drive time - the appointment will be cancelled, and the full amount of the service + travel fee will be charged to the card used to book the appointment.