cancellation policies

Last Minute Reschedule

If you need to reschedule your upcoming appointment, you must notify Glow on the Go at least 12 hours in advance. This allows for other clients to book the open time slot. All clients will receive an email reminder 12 hours prior.

Last Minute Cancellation

If you need to cancel your upcoming appointment, you must notify Glow on the Go at least 12 hours in advance. If an appointment is cancelled with less than 12 hours notice, a $25 cancellation fee will be charged to the card used to book the appointment.

No Shows - Studio + Mobile

If a client does not show up to their scheduled studio appointment time + does not communicate any changes to Glow on the Go, the full amount of the service will be charged to the card used to book the appointment. If a client does not confirm their mobile appointment using the texts from the booking site + does not communicate any changes with Glow on the Go prior to the scheduled drive time - the appointment will be cancelled, and the full amount of the service + travel fee will be charged to the card used to book the appointment.